My company just finished a training on English communication; most of the participants held too much of a high opinion of themselves to learn anything. As for myself, having gone three years calming down irate customers sort of gives you a man-from-the-trenches sort of perspective. I think we'd have all benefited if we'd instead taken pointers from this man.
I find him interesting for another reason. Let's admit it, selling potato peelers isn't much of anything. It's not like curing cancer or figuring out the theory of relativity or the Google algorithm. No lives were saved, no lives were improved on the scale beyond that of the kitchen. Yet this man has mastered his craft; martial arts were like that before, the more indigent masters travelling around and performing exhibitions of skill. They sold something, but they also sold themselves. Notice how it's really his crafty usage of the peeler that makes us see it as something indispensable to our lives.
It's actually him, with his experience and lightness and humanity, that we can't live without.
No comments:
Post a Comment